LATAM announces that it will begin its exceptional commercial passenger operation at the Canoas Air Base, Rio Grande do Sul, on May 27. The company’s airline tickets for its daily flight in the region will soon be available on latam.com and other channels. Guarulhos-Canoas-Guarulhos route and the 5 weekly flights (except Wednesdays and Saturdays) on the Congonhas-Canoas-Congonhas route. The flights will be operated on Airbus A320 aircraft, with capacity for up to 176 passengers.
GUIDELINES FOR PASSENGERS ON FLIGHTS TO/OF CANOAS
LATAM reinforces that the commercial operation at the Canoas Air Base (RS) is temporary and exceptional, due to the impacts of the floods in Rio Grande do Sul. Therefore, the company asks passengers to understand and pay attention to the atypical characteristics of this operation compared to a commercial airport.
Boarding and disembarking of commercial flights at Canoas Air Base will be carried out remotely by bus and the entire service process will be carried out daily from 6am to 6pm and in an adapted manner on the ground floor of ParkShopping Canoas (Av. Farroupilha, 4545). Check-in for each flight will close one hour before takeoff.
Therefore, LATAM recommends that customers pay attention to the signs inside ParkShopping Canoas and arrive 2 hours before their flight, giving preference to automatic check-in via the company’s website and app.
ParkShopping Canoas stores and other services will be open from 10am to 10pm.
GUIDELINES FOR OTHER PASSENGERS
Additionally, LATAM operates an emergency air network from May 10 to 31, 2024 with 126 extra flights between São Paulo (SP) and the airports of Jaguaruna (SC), Florianópolis (SC) and Caxias do Sul (RS). The measure was taken to keep Porto Alegre (RS) and its metropolitan region connected with the rest of Brazil and meet its needs for transporting people and cargo through nearby airports.
All LATAM passengers with flights scheduled to/from Porto Alegre (POA) until July 31st can change their trip free of charge. The company requests that customers under these conditions give preference to changing their trip online. Simply access the My Trips section on the latam.com website directly. In this section, the customer can change their original ticket from/to Porto Alegre (POA) free of charge for a new trip to/from Caxias do Sul (CXJ), Passo Fundo (PFB), Florianópolis (FLN), Jaguaruna (JJG) , Navigators (NVT) or Canoes (QNS). If you prefer, you can request a full refund of the amount paid for the ticket.
Customers with a scheduled trip to/from Caxias do Sul (CXJ) or Passo Fundo (PFB) must check the Flight Status before heading to the departure airport. Operations at these two destinations remain normal at this time.
