The implementation of the National Electronic Process Program (ProPEN), as outlined by Decree No. 11,946, of March 12, 2024, promotes a significant transformation in municipal public administration, especially in areas such as environmental management, real estate assessment, issuance of licenses and land use regulation.
The integration of metadata in these electronic administrative processes offers an opportunity for city halls to improve public management, making it more agile, transparent and adapted to the contemporary needs of sustainability and urban development.
For example, detailed metadata related to urban soil permeability can be used to improve infrastructure planning and stormwater management, contributing to flood prevention and promoting sustainable urban development. In the context of property valuations, metadata can provide crucial information for the adequacy of market values, ensuring that taxation is fair and reflects real market conditions.
When it comes to issuing operating and location permits, metadata integration can simplify and speed up the process, allowing authorities to quickly assess requirements and grant necessary authorizations more efficiently. This is particularly relevant to the business environment, where speed in obtaining licenses can be a determining factor in the success of ventures.
Regarding issues of authorization for pruning and cutting of plant entities, electronic management through metadata allows for more effective control over interventions in urban landscaping and local flora. Through a well-structured electronic system, it is possible to monitor and regulate these activities, ensuring that they are carried out in accordance with environmental regulations and contributing to the conservation of natural heritage.
The municipal ombudsman’s office, as an essential feedback and accountability mechanism, also benefits greatly from the electronic process. Digitization facilitates the recording and monitoring of complaints and suggestions from citizens, allowing for more efficient and transparent management of public demands. This results in more effective communication between citizens and the administration, promoting more participatory and responsive governance.
Electronic municipal administrative process standards can define criteria for improving public policies. The analysis of metadata collected in licensing processes, for example, can reveal patterns and trends that help identify bureaucratic bottlenecks, enabling the reformulation of procedures to make them more efficient.
Systematic data collection can also indicate areas where there is greater demand for public services, guiding the allocation of resources and the creation of more effective policies.
Personalization of public policies is another advantage provided by data collection in electronic administrative processes. By analyzing demographic, economic and social data, it is possible to develop policies that meet the specific needs of different groups in society.
For example, in areas with a high incidence of requests for improvements to urban infrastructure, the data collected can be used to plan targeted and personalized interventions, increasing the effectiveness of government actions.
Transparency and ease of access to public information, which are enhanced by the electronic process, allow citizens to closely monitor municipal management and actively participate in the development of new policies.
The availability of open data and the creation of interactive platforms can encourage collaboration between government and civil society, resulting in innovative solutions and public policies that reflect the real needs and aspirations of the community.
Public services under the concession regime, such as urban waste collection and water supply, are essential for the well-being of the population and the maintenance of quality of life in cities. The management of these services often involves direct interaction with citizens through Consumer Care Services (SACs).
The implementation of electronic administrative processes, as established by ProPEN, can bring significant improvements to these SACs, allowing for a more in-depth analysis of service metrics and operational efficiency.
By collecting and analyzing digital data, it is possible to identify demand patterns, assess user satisfaction and optimize waste collection routes, as well as monitor water distribution to ensure that consumer needs are met effectively and efficiently. sustainable.
The combination of existing data with new information collected through electronic processes allows a holistic view of the services provided, facilitating the identification of areas that require attention or improvements.
For example, data analysis can reveal regions where complaints about garbage collection are most frequent, indicating the need for adjustments to collection routes or schedules.
Likewise, information on water consumption can help detect leaks or inefficiencies in the supply network, enabling rapid interventions to reduce losses and ensure the sustainability of water resources.
Thus, the digitalization of processes not only improves operational efficiency, but also contributes to the provision of public services that are more responsive and aligned with citizens’ expectations and needs.
In summary, the digitalization of municipal administrative processes, as proposed by ProPEN, is not only a matter of technological modernization, but also a means of transforming public management, making it more responsive, efficient and aligned with the principles of good governance and citizen participation.
The integration of metadata into electronic processes is a powerful tool for optimizing services and formulating more effective and personalized public policies that meet the specific demands of local communities and promote sustainable development.
Check out the decree:
DECREE N¦ 11,946, OF MARCH 12, 2024 – DECREE N¦ 11,946, OF MARCH 12, 2024 – DOU – Imp