A nurse reported a Carrefour pharmacy in Osasco (SP) for having sold her a blood glucose test with a needle already used by another customer. The nurse came into contact with the needle after being given incorrect advice by the Carrefour pharmacist. The store manager confessed on video that the blood glucose measuring device had been tested on a customer, who did not want to take the meter.
On December 5, the woman filed a report with the São Paulo Civil Police, and had to interrupt the in vitro fertilization treatment she was undergoing to take HIV and Hepatitis B prevention medication.
The victim said in the record that the device had been displayed to her at the pharmacy, on December 4th, with the needle already inside the blood glucose meter and that the pharmacist responsible for the service informed that this was the standard of the “ACCU CHEK” brand. . Believing, the nurse came home and used the needle. Minutes later, the victim clicked on the “memory” tab and saw that a test had been carried out on December 1st.
To the Civil Police, the nurse told that she read the device’s manual and found that the meter should not be sold with the needle already attached, but that the needles should be inside a sealed bag with ten units of disposable material. The box she bought at the Carrefour pharmacy only had nine needles, which were inside a cloth toiletry bag that is part of the meter kit.
The following morning, the victim went to the Carrefour pharmacy where he purchased the violated device and, without reporting the problem, asked to see the same meter he had purchased. When she opened the box, she saw that the device was without a needle and that they were in a small sealed plastic bag with ten units. When reporting the problem to the manager, he confirmed that the device and, consequently, the needle, were actually used as a test on another customer, who did not want to take the meter.
The client also reported in the police report that she had to start treatment to prevent HIV and Hepatitis B due to blood contact with the needle used by another person. The disease prevention cocktail made her interrupt her in vitro fertilization treatment, which, according to her, cost around R$20,000.
In the column, the nurse said that, according to her doctors, she will only be able to resume treatment to get pregnant in six months, when her body will be free from HIV and Hepatitis B prevention medicines. diseases or not.
However, her contract with the IVF treatment clinic is valid until June 2024, a month before she is expected to be allowed to freeze her eggs.
In the video in which the manager admitted the error, he said that Carrefour will support her in the medical treatments she will have to undergo due to blood exposure.
The nurse, however, points out that they have not committed to covering the costs of their family planning with in vitro fertilization, which will be lost.
When contacted, Carrefour acknowledged the error, but minimized the episode by citing data from the World Health Organization (WHO) that says there is only a 2% chance of contamination. The company also reported that the pharmacist responsible for selling the violated device was dismissed from the pharmacy and that it is offering medical and psychological support to the victim and her husband. The victim, however, denied the medical care offered by Carrefour on the advice of her lawyer, who advised her to continue seeing her trusted doctor.
Read the full Carrefour note.
“After becoming aware of what happened, we acted immediately to offer all the necessary care to the client. It is absolutely unacceptable for a situation like this to occur and, as a consequence, we have terminated the pharmaceutical company that acted against all function protocols, selling the violated device.
We offer medical and psychological support to the client to face any risk of contamination, which, according to the World Health Organization, can occur in 2% of cases occurring in these circumstances.
Until now, the client has dispensed with such support, choosing to seek assistance through other means – a choice that we understand and respect.
The client’s husband is undergoing psychological counseling provided by the company.
Metropolises
A nurse reported a Carrefour pharmacy in Osasco (SP) for having sold her a blood glucose test with a needle already used by another customer. The nurse came into contact with the needle after being given incorrect advice by the Carrefour pharmacist. The store manager confessed on video that the blood glucose measuring device had been tested on a customer, who did not want to take the meter.
On December 5, the woman filed a report with the São Paulo Civil Police, and had to interrupt the in vitro fertilization treatment she was undergoing to take HIV and Hepatitis B prevention medication.
The victim said in the record that the device had been displayed to her at the pharmacy, on December 4th, with the needle already inside the blood glucose meter and that the pharmacist responsible for the service informed that this was the standard of the “ACCU CHEK” brand. . Believing, the nurse came home and used the needle. Minutes later, the victim clicked on the “memory” tab and saw that a test had been carried out on December 1st.
To the Civil Police, the nurse told that she read the device’s manual and found that the meter should not be sold with the needle already attached, but that the needles should be inside a sealed bag with ten units of disposable material. The box she bought at the Carrefour pharmacy only had nine needles, which were inside a cloth toiletry bag that is part of the meter kit.
The following morning, the victim went to the Carrefour pharmacy where he purchased the violated device and, without reporting the problem, asked to see the same meter he had purchased. When she opened the box, she saw that the device was without a needle and that they were in a small sealed plastic bag with ten units. When reporting the problem to the manager, he confirmed that the device and, consequently, the needle, were actually used as a test on another customer, who did not want to take the meter.
The client also reported in the police report that she had to start treatment to prevent HIV and Hepatitis B due to blood contact with the needle used by another person. The disease prevention cocktail made her interrupt her in vitro fertilization treatment, which, according to her, cost around R$20,000.
In the column, the nurse said that, according to her doctors, she will only be able to resume treatment to get pregnant in six months, when her body will be free from HIV and Hepatitis B prevention medicines. diseases or not.
However, her contract with the IVF treatment clinic is valid until June 2024, a month before she is expected to be allowed to freeze her eggs.
In the video in which the manager admitted the error, he said that Carrefour will support her in the medical treatments she will have to undergo due to blood exposure.
The nurse, however, points out that they have not committed to covering the costs of their family planning with in vitro fertilization, which will be lost.
When contacted, Carrefour acknowledged the error, but minimized the episode by citing data from the World Health Organization (WHO) that says there is only a 2% chance of contamination. The company also reported that the pharmacist responsible for selling the violated device was dismissed from the pharmacy and that it is offering medical and psychological support to the victim and her husband. The victim, however, denied the medical care offered by Carrefour on the advice of her lawyer, who advised her to continue seeing her trusted doctor.
Read the full Carrefour note.
“After becoming aware of what happened, we acted immediately to offer all the necessary care to the client. It is absolutely unacceptable for a situation like this to occur and, as a consequence, we have terminated the pharmaceutical company that acted against all function protocols, selling the violated device.
We offer medical and psychological support to the client to face any risk of contamination, which, according to the World Health Organization, can occur in 2% of cases occurring in these circumstances.
Until now, the client has dispensed with such support, choosing to seek assistance through other means – a choice that we understand and respect.
The client’s husband is undergoing psychological counseling provided by the company.
Metropolises
